Any faulty or damaged stock received within 14 days will be replaced at no charge. Any orders received incorrectly through the fault of Nirvana Health Products, will be replaced at no additional charge to the customer or a full refund of the initial charge.
In some circumstances, we may elect that a replacement product or repair is sufficient remedy instead of a credit note. This election will be at our sole discretion, but will only occur after consultation with you and in accordance with relevant warranties, other contracts and statutes.
Returns:
We offer a return policy on products that are classified as following:
• Damaged in transit
o If damaged do not accept delivery from the courier and notify our Customer Service Staff.
o If you have already accepted delivery, and then notice that the product appears to have been damaged in transit, you should notify our Customer Service staff immediately.
• Incorrect product - This is in case we shipped the wrong product
o In the advent that the product shipped is not what was ordered, please notify Customer Service Staff, so a replacement can be sent immediately
• Unopened product
o All other products ordered incorrectly by the customer, can be refunded if informed within 7 days of dispatch and unopened on return. Postage costs will be incurred by the customer.
• Faulty product
o In the event that the product you have received is faulty on receipt or develops a fault, you may be able to return it.
o If the manufacturer directs you to return the product to the manufacturer, agent or a third party, then you should arrange for the product to be returned as directed and otherwise in accordance with the manufacturers returns policy. The manufacturer will then organize any refund, repair or replacement payable under the policy
Security:
We want to ensure that all of our customers can shop with complete confidence online. We have taken every possible measure to give absolute security to our customers in their dealings with us.
Delivery Fees:
Please refer to shipping table.
Any further questions please feel free to call our friendly customer service staff!